oldshorellc.com hopes you are satisfied with your purchase of swimwear, beachwear, and sun protection products. If you receive a product with problems, or need to return or exchange it due to size, style, or other reasons, please read the following return and exchange policy.
1. Return and Exchange Period
Customers can submit a return or exchange request within 30 days of receiving the product.
All return and exchange requests must be submitted within the specified time, providing order information and a description of the relevant problem. Requests submitted after the specified period may not be processed.
2. Return and Exchange Conditions
Products applying for return or exchange must meet the following conditions:
The product is in unused condition;
The product is not washed or damaged;
The product retains its original packaging, tags, and related accessories;
The product is free of stains, damage, or signs of use caused by human error.
For swimwear, due to hygiene reasons, please ensure the product is in its original condition when trying it on and retain the sanitary label or related protective tag.
3. Non-Returnable/Exchangeable Items
The following items may not be eligible for return or exchange:
Used, washed, or damaged swimwear and beachwear;
Items missing packaging, tags, or accessories;
Items damaged due to personal use;
Special promotional items or items explicitly marked as non-returnable/exchangeable.
4. Return Process
To request a return, please follow these steps:
Submit a return request using the contact information provided on the website;
Provide your order number, product information, and reason for return;
Wait for customer service to confirm your return request;
Return the item to the provided return address;
After inspecting and confirming that the item meets the return conditions, we will process your refund.
Packages returned without confirmation may not be processed promptly.
5. Exchange Process
If you need to exchange a size or style, please contact us first to confirm stock availability.
Exchangeable items must meet the return/exchange conditions. If the desired item is out of stock, we may suggest you apply for a refund and place a new order.
6. Refund Policy
After the returned item is approved, the refund will typically be returned to your original payment account within 5–10 business days.
Actual arrival time may vary depending on the processing time of the bank or payment institution.
The refund amount usually only includes the order amount for eligible items; whether the original shipping fee is refunded will depend on the specific circumstances and applicable rules.
7. Product Quality Issues
If you receive a product with quality issues, shipping damage, or discrepancies with the order information, please contact us within 7 days of receiving the product and provide relevant photos or descriptions.
Upon confirmation, we will provide an exchange, refund, or other reasonable solution depending on the circumstances.
8. Return Shipping Costs
Return shipping costs incurred due to personal reasons (such as incorrect size, change of purchase intention, etc.) are usually borne by the customer.
For returns due to product quality issues, wrong item sent, or shipping damage, we will process the relevant costs according to the specific circumstances.
9. Contact Us
If you have any questions about the return and exchange process, order issues, or product condition, please contact us using the contact information provided on the website. Our customer service team will assist you in resolving the issue as soon as possible.
Company: Oldshore LLC
Address: 703 W Janeaux St, Lewistown, MT 59457
Phone: +1 (351) 355-5886
Email: zachary@oldshorellc.com